Corrective Maintenance

Matthews understand that 'No Code means No Product', and that means you need fast, responsive service, wherever you are located.  Our entire range of coding and labelling solutions is supported by our fully trained and nationally located Technical Support team.

National Support

Our Installation and Technical Support engineers are located in Brisbane, Sydney, Melbourne, Shepparton, Adelaide and Perth.  All service support jobs are dispatched electronically to our engineers’ hand held computer terminals.

When our technician arrives on site, they know exactly what your problem is and what the performance history of the equipment has been. The system even tells them your sites’ particular OH&S requirements.  Any parts used, and time taken, is automatically recorded and agreed with you before they leave site.

Robust Processes

Our engineers carry modern diagnostic equipment, a comprehensive range of service parts and have electronic access to our full technical support and logistics departments should extra support be required.

We ensure that the first available engineer is dispatched to you as soon as they are available. We then monitor the result of the call to ensure you are completely satisfied with the outcome.  To back this up, we offer a service guarantee on all work performed.

24 Hour Support

Our Technical Support team provides around the clock support.  No matter what time of day you require support, we have somebody who can help you.  Your first point of support will be via the telephone.  Our experience with our equipment usually means that we can solve most service requests over the phone, saving you valuable time and money. 

Remote Diagnostics

We also offer a remote electronic fault diagnosis facility. This enhanced option allows our experienced service engineers to electronically connect to your installation from any remote location. Via interrogation of log files and system diagnostics, we can dramatically reduce fault diagnostic times, returning your operation back into production quickly, saving you the cost and delay of waiting for a service engineer to visit site.

Should you of course require on-site support, this is available around the clock, around the country, every day of the year!