Support & Consumables

Support is critical to uptime. Whether that means getting a quick response when you have a technical question about your equipment, getting routine maintenance tasks done or getting the right consumables for your equipment.

Protect your investment 

You need maximum efficiency, minimum operating costs and every minute of production you can get. Matthews has after-market services, support infrastructure and processes to help you get the most out of your coding, labelling, inspection equipment, so it can efficiently and cost-effectively meet the demands of your production schedule. 

Run at peak efficiency

Rest assured that your product identification and traceability equipment is supported by our national team of qualified and experienced technicians. No matter how complex your production line or how harsh the factory environment, our team’s technical know-how will keep your equipment running at peak efficiency.

Minimise downtime

Every second your equipment is down costs you money. After all, no code means no product. That’s why at Matthews, we don’t settle for being just good. We employ skilled people and have exceptional support infrastructure and processes to get your operations back up and running as fast as possible. Don’t just take our word for it: our first-time fix rate of 97% speaks for itself.

Don’t risk substandard supplies

Your equipment is only as good as each of its parts. Matthews offers a wide variety of spare parts and consumables, so you can rest assured that the right supplies are on hand when you need them – inks, solvents, cleaners, labels (direct thermal and thermal transfer) and ribbons.

We don’t supply just any consumables – we provide the correct consumables for all the machines we sell, so you can enjoy excellent print results, optimum reliability and a low total cost of ownership. What we offer

  • On-site corrective maintenance services delivered 24 hours a day, 365 days a year
  • Technical support over the phone
  • Online remote diagnostics support, if we have software on site
  • Scheduled maintenance tailored to your production requirements and environment
  • A regular supply of the right consumables (inks, solvents, labels, ribbons)
  • So is "Local Support" really important? Going local: 5 tips for choosing the right labelling and coding equipment provider

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