Care 24x7 Care 24x7

Matthews provides unrivalled support; both in person and over the phone 24x7.
We know the importance of ensuring your equipment and production line is up and running and performing at their optimal level. No one is better than Matthews’ to service Matthews equipment, which is why with our national team of experienced technicians we’re there to help and support you online, onsite and over the phone.

We offer three Care programs, making it easy to choose the level of support to best suit your unique business needs. The Value? You stay focused on maximizing your productivity, while we focus on supporting you.

Matthews Essential Care Program

Essential Care Program

For general purpose operations the Essential Program gives you peace of mind that help is just a phone call away. Perfect for smaller sites or less critical production lines.

Matthews Complete Care Program

Complete Care Program

A comprehensive program supporting uptime, risk mitigation, and preservation of your brand value. There where and when you need it most.

Matthews Advanced Care Program

Advanced Care Program

Ideal for businesses that demand the very highest levels of production support optimisation available in the industry. Advanced Care enhances OEE and TPM systems alongside other required standards. The gold standard in customer support partnership.



  • 24/7 Unlimited remote access support
  • Preferential pricing for spare parts
  • Choice between 1 or 3 year membership
  • Scheduled tasks to mitigate the top five causes of machine failure
  • Help optimise by identifying efficiency and savings
  • Remote diagnostics
  • Site/line stoppage response and recovery plan*
  • Offsite data backup*

*If applicable


Why Matthews

Family Business

We’re a family business

With almost 50 years’ experience, our family run business is built on a culture of innovation and improvement.

24/7 Care

24/7 Care

We know that support is critical to uptime, so we’re always available to help, Australia wide – from metro cities to regional areas.

Aussie Package Coding Software

Aussie package coding software

Our growing team of Aussie software developers can configure and customise iDSnet solutions from our Melbourne office.


The Matthews Care 24x7 Promise

At Matthews we know how valuable it is that your lines are kept up and running. That’s why we’re committed to supporting you to ensure your business runs at its most optimised, efficient and productive state. With a Care 24x7 program from Matthews, we work with you to make sure we understand the nature of business and your business requirements, so you gain the most value out of our program. With our 24x7 local support we’re there, when you need it most.


Importance of implementing a Care 24x7 Program

Most of us understand the premise that machinery requires regular maintenance, otherwise it deteriorates and eventually suffers a failure. It is not the failure itself, but it’s impact that guides the decision as to which preventative actions are necessary. For most factories, this means choosing between a “break-fix” or a preventative and predictive operating approach. Through the preventative and predictive approach, our Care programs keep your line running through mitigation of failure risk points and optimising your operational processes. Care 24x7 recognizes the tough reality faced around the detrimental impacts of line stoppage and delivers the appropriate response capabilities crucial to site efficiency.


Technical Service

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Remote Support

Quick Quote

Submit a quick quote request and one of our product specialists will action your request within 24hrs!